Frequently Asked Questions

Please read our FAQ before sending us a message.

I accept payments through PayPal and credit card payments through Stripe.

If you purchased digital downloads, you will receive an e-mail in your inbox with download links to your products. Please click on those download links and save them to your computer.

If you purchased a print version of a product, your order will be sent to Vervante for fulfillment. Vervante is an on-demand printing company that I use for all my printed products. You will receive a shipping confirmation email from them when your product has shipped.
Please allow 2 weeks for printing and shipment of your product.

If you purchased a Fundanoodle product, your order will be processed through Fundanoodle for shipment. Fundanoodle ships to US residents only and your order will ship from Charlotte, NC and arrive in 1-2 weeks.

Most of the items in my shop are digital download/PDF products. This means after you complete your purchase, you will receive an email in your inbox with download links for those products. Each product is labeled in the description if it is a digital download or a printed/physical product.

If you purchased a printed product or Fundanoodle item, please see the tab below for more details on those products.

Sometimes it can take up 24 hours for the email to land in your inbox. Also, sometimes the email could end up in your spam folder or promotions tab if you are using a Gmail email address.

Please also note, if you are using a school or company email address, these emails tend to have high security firewalls attached to them and will often block these types of emails from coming through. If you have a personal e-mail address such as hotmail, gmail, yahoo, please consider using this e-mail address to ensure your download email has the best chance of ending up in your email inbox.

On the Website, you may purchase digital products (“Digital Products”).

Additionally, physical products may be available through Fundanoodle (“Fundanoodle Products”) or physical products produced and shipped by Vervante.

Growing Hands-On Kids is an Independent Ambassador for Fundanoodle. All Fundanoodle Products are purchased in accordance with Fundanoodle’s purchase and return policies.

Refund Policy
Refunds are not available for Digital Products.

LICENSE FOR USE OF DIGITAL PRODUCTS
All Digital Products available for sale on the Website were developed solely for your personal use and may not be reproduced for publication or for the personal or commercial use of others without permission.

Vervante Printed/Physical Products

In the unlikely event of damage during shipment or receipt of the wrong product, please contact Vervante at customerservice@vervante.com. Please be sure to include your order number in all communications so that we may best assist you.

Returns
When we receive your return we will notify the company you purchased the product from and they will process the refund usually within 10 days. If you would like to return the product, please make a copy of this packing slip and return the copy with the product to:

Vervante Returns 

400 North Geneva Road, STE C 

Lindon, UT 84042

customerservice@vervante.com

 

Yes, all of your personal information is kept secure behind an SSL secure certificate on this site. All of your payment information is kept separate and secure through PayPal or Stripe, depending which payment process you chose. I never share or sell your information to anyone at anytime.

Please read our website terms of use and privacy policy here for more details. 

Growing Hands-On Kids, LLC is not able to sell to those in the European Union (EU) at this time due to VAT (Value Added Tax). 

I do have products listed in my Teachers Pay Teachers site which are available to those in the EU. You can view my TpT site HERE. 

If you are NOT in an EU country and your country is not listed, please email customerservice@growinghandsonkids.com and let us know. 

Need Help? Send us an E-mail!

Updated Terms of Use on All Printables & Products (As of April 2020)

I have updated my terms of use on all my printables and paid products here on GHOK. To help with the new season we are in with virtual classes, teletherapy, telehealth, and home programs, I am allowing the following:

  • Sharing of PDF files (free printables and resource/printable sections of paid products) through email directly to clients or students on your caseload.
  • Sharing of PDF files (free printables and/or resource/printable sections of paid products) in private sharing programs like Google Classroom. You may only share with those directly on your caseload or classroom.

You may not:

  • Upload PDF files directly to a public sharing folder or file or link directly to them on a public web-page or Facebook groups (this includes private Facebook groups or other programs that have members or allows access to those who are not on your caseload or classroom). Please link to the blog post that has the option to download the free printable or directly to the shop page where the item is for sale.
  • No uploading of files for resale in any way.

If you have any further questions, please feel free to send me a message below.

Please read through the FAQ on the left before e-mailing, your question may be answered there. You can also read our website terms of use and policies here.

Please allow 48-72 hours for a reply (I am the only one that answers customer service emails and I try to set aside time each day to do so. Thanks for your patience). 

You may also email customerservice@growinghandsonkids.com