Frequently Asked Questions

Please read our FAQ before sending us a message.

Which payment methods are accepted in this Online Shop?

I accept payments through PayPal and credit card payments through Stripe.

What exactly happens after ordering?

If you purchased digital downloads, you will receive an e-mail in your inbox with download links to your products. Please click on those download links and save them to your computer.

If you purchased a print version of a product, your order will be sent to Vervante for fulfillment. Vervante is an on-demand printing company that I use for all my printed products. You will receive a shipping confirmation email from them when your product has shipped. Please allow 2 weeks for printing and shipment of your product.

If you purchased a Fundanoodle product, your order will be processed through Fundanoodle for shipment. Fundanoodle ships to US residents only and your order will ship from Charlotte, NC and arrive in 1-2 weeks.

I placed my order, do I receive my items in the mail or my e-mail inbox?

Most of the items in my shop are digital download/PDF products. This means after you complete your purchase, you will receive an email in your inbox with download links for those products. Each product is labeled in the description if it is a digital download or printed product.

If you purchased a printed product or Fundanoodle item, please see the tabs below for more details on those products.

I don't see my download links in my email inbox, what next?

Sometimes it can take up 24 hours for the email to land in your inbox. Also, sometimes the email could end up in your spam folder or promotions tab if you are using a Gmail email address.

Please also note, if you are using a school or company email address, these emails tend to have high security firewalls attached to them and will often block these types of emails from coming through. If you have a personal e-mail address such as hotmail, gmail, yahoo, please consider using this e-mail address to ensure your download email has the best chance of ending up in your email inbox.

How secure is shopping in the Online Shop? Is my data protected?

Yes, all of your personal information is kept secure behind an SSL secure certificate on this site. All of your payment information is kept separate and secure through PayPal or Stripe, depending which payment process you chose. I never share or sell your information to anyone at anytime.

Need Help? Send us an E-mail!

Please read through the FAQ on the left before e-mailing, your question may be answered there.

If you don’t see your question answered, please e-mail heather@growinghandsonkids.com